Great service. Very happy

The technician with Mission comfort was professional and courteous. My unit is very old and Ron and his team made sure they worked towards a proper solution to restore my cool air and keep the system running.

I highly recommend working with Mission Comfort. Each representative has been extremely professional, kind, and clear in all communication, scheduling, and repair work. We worked with Kamala and DeAsia and are still finalizing ductwork with the manager, but I really am impressed so far. I plan to continue working with Mission Comfort in the long-term for all HVAC needs.

De'Asia was excellent very knowledgeable and answered all questions. Anything else we needed she got someone on the phone to answer. Great costumer service . Thank you.

I would like to take a moment to first of all say Thank you for taking the time to move things around and fitting us in. It was appreciated so much more than you know!Next, I would like to say that the repair tech that was senttomyhome, De'Asia, was AMAZING! She was knowledgeable, very professional and made sure that I understood everything about the system, the process and the reasoning behind why ithe disfunction happened without making me feel like an idiot. I truly appreciated that. She got us up and running and we are happy campers now.The kindness, professionalism and service that you and your tech provided should be the example of what the industry standard should reflect. Thanks again for everything!

Excellent service

I recently had the Mission Comfort Team to install our new AC/heating unit for our home. All techs were professional, straight-forward and efficient. It was also a treat to have the owner sit with me to discuss my purchase, especially since the cost was significant. The Mission Comfort Team was replacing a unit that I had bought brand new just a few years ago - which proved to be a lemon!! I'm pleased to say that days after the install from MC, our unit handled the 100+ degree weather days with ease! Thank you MC!

The work I had done was great, my Tech was respectful, knowledgeable and informative. The staff at the call center are wonderful to talk to and kept me up to date with arrival times. 😊

De'Asia did a really great job during the diagnostic visit today. She was thorough and was very informative regarding my AC unit. De'Asia is an excellent representative for Mission Comfort!

Responsiveness and friendly staff.

Great service from De’Asia. Thorough, professional, and did not seem like they were trying to sell or recommend anything unnecessary.

I’m very impressed with Mission Comfort, from taking my initial call to the completion of the service call, a very professional business. Paul, our technician, was outstanding, patiently explaining the deficiencies found within our system and recommending solutions: a A+ performance!

I was extremely pleased with the excellent service provided by De’Asia, from the beginning to the end. You could just see the professionalism and customer service the entire time. De’Asia is definitely highly experienced in HVAC, she educated me in layman’s terms making it so much easier to understand!! She is the epitome of her profession!! If it was allowed, I would give her 10++++++++ star rating!! Yes she is that awesome!!

Mission Comfort is a great company to do business with. Professional all the way and totally customer service based. They spent the entire day installing our new HVAC heat pump system, making sure all was good to go. Friendly and willing to answer questions of any concern. I truly enjoyed watching them work. Bought the crew a large pizza for lunch. I wanted to give back something to them for being so great. Love the new system they installed.

De’Asia was kind and explained the issue in an informative way. I was able to understand why our A/C was not working. I am more than glad that the quality of the service was beyound what I expected.

Had some recommended repairs done. De'Asia is always so pleasant and professional. She explained everything and answered all my questions. Very pleased with the services Mission Comfort provides.

I have been using mission comfort to provide HVAC service for my home for a few years now and highly recommend this company. The tech (Dee) is always on time and professional. Also, the tech was very knowledgeable and explained everything to me while checking the system. I wish that I could give more than 5 stars. Exceptional service - 5 stars!!!

The worker person did a very good job I think. She was patient and explained everything/answered all of my questions.

The service tech De’Asia was very pleasant and knowledgeable. She is extremely professional and aims to ensure great customer service and efficiency. Mission Comfort is a great company.

Short notice. High quality service. Tech was excellent communicator and respectful.

The company did a great job of following up promptly, plus accurately diagnosing our HVAC problem!

Great Company! Small company and cares more about the customer than profit, which is great to see. Normally I don't write reviews unless they really impress. Mission Comfort did just that. I will be using them again for my A/C and heating needs.

2024 UPDATE: Mission Comfort Heating and Air Company is the definition of excellent quality and customer service. These guys are superb!! Today, Paul had come put to evaluate and service my central air unit. He worked relentlessly to since the issue and in doing so, had found other problems that were not apparent. He also walked me through the AC cycle and explained the functionality of each system component to ensure that I understood the mechanisms and how my central air system is failing to perform. Its the one of many things that remains constant with this company - These guys always make it a priority to educate the customers as this is the bedrock of transparency.From the first time I used their services back in the winter of 2019 when my heat system was not working, to two years later when I was having issues with my heating and air conditioning system, this company have gone above and beyond to provide outstanding service and customer satisfaction. John and Ron, who I had the pleasure of working with, were both very pleasant, friendly, and prompt. These guys exemplifies the definition of transparency and socially responsible. I've become victim by many bad players with whom I'd reported to the State Attorney's and BBB, so trust me when I tell you that I would not give high rates where they're not deserved and earned. Each time John and Ron had come out, they have each taken the time to explain while illustrating every mechanism associated with the problem in full detail to ensure that I comprehended what their findings were and how the problem may be either mitigated or repaired. Additionally, they provided me with a proposal that contained a couple of options based on the actual solution (repairs) that the system needed...which, in my personal opinion, depicts as a company that takes its customer's fiscal situations and needs into consideration, unlike other companies that will stick a customer with the highest ticket priced solution or an upsell. Plus, Ron went the extra mile by offering me portable heaters to keep my family warm throughout the night until the HVAC system was fixed the next day. Customer service and satisfaction, at best! Ron was able to schedule for John to arrive the next morning to clean the blower fan and to install the new blower motor. John arrived on time and begin servicing the unit in a timely and professional manner. There were no "new issues" that fell out of thin air. John showed me the finished product (a pristine, clean blower fan) and a system that regain its ability to operate at its optimization. I can't say enough about Mission Comfort and their commitment to customer service. These guys are great. Their care for customers also goes a long way with me. They are honest, thorough, friendly, and show great respect to their customers. They are willing to put their customers first and provide the best service possible. I highly recommend Mission Comfort and will be using them in the future, as well as, recommending them to my family and friends.

Mission Comfort never disappoints. I will always recommend them because they are knowledgeable, efficient and trustworthy. The technician De'Asia is always professional, explains everything and patient when I have questions. They will always be our go to for HVAC servicing.

Thorough, professional and honest. A+++

Great people providing a great service. Ron and company warned me during a check up that my HVAC was on its last legs which I already knew it to be true. Our unit broke during a record breaking heat wave. I don't know how they squeezed me in during a very busy time but they did. I bought a new unit. Ron explained my options in a very non-pushy way and explained in detail the differences between the units. He also provided us a portable AC while we waited for an install (life saving). Then a whole team showed up and worked professionally, quickly and kindly. No one wants to spend this much money unexpectedly. But sometimes these things must be done. I'm pretty sure there are slightly less expensive options but they will not be quality with superior service. I'm a Mission customer for life. Bonus, a local owner hiring and training good local people. They stand behind their products and services. Thank you Ron and Mission team! (ps: My parents will miss seeing Dee as often)

The Technician was great and provided all the details clearly.

I recently had the pleasure of working with Mission Comfort HVAC Company for a new installation, and I couldn't be happier with the service I received. From the moment I contacted them, their team was fast and polite, making the entire process incredibly smooth.What stood out the most was their transparency and honesty. They provided a clear and detailed explanation of the work that needed to be done, without any pushy sales tactics. It was refreshing to deal with a company that prioritizes customer service and satisfaction over just making a sale.The installation was completed on time and with no hassle. The technicians were professional, respectful of my home, and took the time to explain everything they were doing. I felt informed and confident in their expertise throughout the entire process.Overall, Mission Comfort HVAC Company provided the best service I've experienced. Their combination of efficiency, politeness, and exceptional customer service is truly commendable. If you're looking for a reliable and honest HVAC company, I highly recommend Mission Comfort HVAC Company.

De'Asia was OUTSTANDING!!

Mission Comfort Is a great heating and cooling company very professional on time and does great work and very reasonable people needs to check this company out

Mission Comfort was the best. Everything works great! Loving my new system. They were timely, work around my schedule, and completed everything in the time they quoted, with great results. They were also very neat and tidy. I mean great job Mission Comfort! I can relax now.

It is so hot outside right now and I am so glad I listened to Mission Comfort(Ron) and went ahead and replaced that HVAC for my upper floor of my home. I am living so comfortable now and could be really suffering but I am not thanks to Mission Comfort

Mission Comfort is great! I definitely recommend the company for any HVAC issues. The Technician De'Asia was very professional and diagnosed the problem expeditiously!

First time using this company and very impressed. They were professional from scheduling our appointment with Camilla B., texting me before arriving with a picture of the technician, placed their own door mat over ours, wore the disposable slippers, and technician De'Asia was professional and answered all our questions. You have a returning customer.

Ron and the folks at Mission Comfort provided excellent service. I have no complaints; beginning to end. Some companies just fix problems and issues, Mission Comfort provides solutions.

Amazing local company! It has been ages since I met a technician with integrity and skills...they are true professionals and my new go to for heating and air conditioning.

Technician De'Asia Sheppard was very professional, kind, and knowledgeable. Thank you for coming out and checking on our AC

Honest and fast! Great customer service!

LONG MESSAGE ALERT!I’m not really sure of where to begin, but all I know is my husband mentioned a company that could help us with our 20 year old AC that was running out of fluid and it was no longer on the market. Then one day I was home when the crew stopped by to service our AC…one of the trucks I had seen throughout Waldorf, quite often, was parked in front of my home. As I was walking in, they were walking out. Okay! Long story short…we decided to replace our unit and water heater thingy…don’t judge😂. Man! I can’t tell you how impressed I was with the service, attention to detail, just the overall decency and kindness of the crew. Since my first experience or encounter with the team was on the day of the install, I can truly say I know why my husband selected Mission to partner with on such a costly and important endeavor. The guys were quiet. No loud music or improper conversations. Just here to do the job so we could start getting cool. While I know it takes a team to make the dream work, I am confident the Mission team is motivated to support the dream because of Ron Nelson’stenacity and commitment to providing great products and service. Well done! Thanks Mission! Put us down on your list of customers for life! Well…as long as you judge not my pampered puppy😂.

The entire team I’ve worked with over the past year has been amazing. We have our HVAC serviced seasonally. They even managed an entire replacement and it was the smoothest transition.DeAsia specifically is personable, helpful, explains what she’s doing and why. She is so knowledgeable and an asset to the team of already incredible people.

This company is phenomenal. I had a very complex issue with my air handler. John showed up to service it with the most enthusiastic, professional, patient disposition I've ever experienced with a Technician. He was informative throughout the entire process and conducted himself with the utmost professionalism you could expect from anyone. I'm sure he could sense my apprehension in feeling it could be repaired as I'd had Home Warranty Techs unsuccessfully address my problem. Not only did John provide stellar service but the Owner Ron also sent an email urging me to contact him if there are any issues. If I've ever felt confidence in a company's service - This is the one! It was not difficult to convince me to become a club member. After my experience with Mission Comfort Heating & Air Conditioning, I won't let anyone else handle any HVAC issues that may arise in my household. If you want reliable, professional, fair priced, adept service....look no further. This company has all the bells and whistles of what an excellent company should be.Lynette M. Swanson

Since moving to Waldorf, Mission Comfort has been my go-to HVAC service provider. I want to personally thank Ron, the owner for sharing his vision because it is displayed through the work of his team.